Report or track a problem on the road or pavement

You can report non-urgent issues online including:

How to report a problem

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To let us know of problems on our roads and pavements, use our reporting tool. You can plot the issues using a map, an address, or What3Words.

If you have any visual impairments or use a screen reader, we recommend using the address search instead of the map to tell us where the fault is.

If you have a problem with:

a bus shelter, fly-tipping, litter, parking or street cleaning, contact your district council
motorways or major A roads, contact National Highways
a public right of way, public bridleway, restricted byway, or byway open to all traffic report it to our Public Rights of Way Team.

If you want to improve a junction, change speed limits or request new signs, lines or traffic calming find out what to do.

To report any emergency issues outside of normal office hours (Monday to Friday, 9am to 5pm), call 03000 41 91 91.

Once we assess your enquiry, we will take the appropriate action. We aim to fix:

dangerous faults within 2 hours
safety hazards within 7 days
routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
traffic signals within 4 hours if they are urgent or within 7 days if less urgent
drainage maintenance within 90 days if the enquiry meets intervention requirements
drainage investigations of defects or repeated flooding to be inspected within 28 days of referral to an engineer, who will perform a risk assessment to determine whether further work is required
all other faults will be scheduled in to our planned maintenance.