Report a highways fault online

We offer you the ability to report a highways fault and track an existing enquiry 24 hours a day. If you think that a situation may be an emergency, please call us immediately, 24 hours a day on 08458 247 800 to report it to us.

Report a highways fault or track an existing enquiry

Note: If you are using an Internet Explorer 8 web browser, you may experience problems pinpointing the exact fault location when using the map. We recommended that when you reach step 3 of the form you select the ‘Find an address’ option.

Find out about how to make a claim for damage to your vehicle.

What faults can I report?

You can use this form to report faults or make requests about:

• animals and pests
• bollards
• bridges
• buses and bus stops
• CCTV cameras
• construction issues
• crash barriers and pedestrian guardrails
• culverts
• cycleways
• drainage and flooding
• fencing
• flytipping
• footpaths and pavements
• request a damage claim form
• lines
• litter
• mobility access
• potholes
• road and carriageways
• roadworks
• signs and name plates
• streetlighting
• subways
• traffic and parking
• traffic signals
• trees
• tunnels
• unlicenced or illegal skips, flyposting and advertising
• vegetation (trees, hedges and verges)
• verges
• walls
• winter maintenance.

Find out more about how we maintain Kent's roads.