Report a problem on a right of way
Report non-urgent issues to us online including:
- broken stiles
- overgrown vegetation or fallen trees
- damaged or dangerous path surfaces
- damaged or missing signposts.
How to report a problem
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How to report a problem on a public right of way - video transcript
You must submit a separate report for each individual problem. This helps us to identify and inspect the correct location and update you on progress more accurately.
For any issues that may cause an injury or accident call 03000 41 71 71 instead. We are available Monday to Friday 9am to 5pm.
Email prow@kent.gov.uk for general enquiries or technical issues with the fault reporting tool.
Problems we don't manage
If you have a problem with:
- roads and pavements, including potholes and drainage, report to our highways team
- fly-tipping, contact your district council.
How long it takes to fix problems
We aim to respond to your initial report within one day if it's a public safety issue, or within five days if there are matters with legal deadlines.
We prioritise repairs according to local needs and our obligations as the highway and access authority. How long it takes us depends on what the problem is and how easily we can find out who owns the land and who's responsible for it. It also depends on our operational priorities and resources.
| Nature of problem | Example of problem | Estimated aim of inspection or start of works |
|---|---|---|
Public safety issues | Reports likely to result in an accident or injury such as:
| Within 1 day |
Legal deadlines | This includes construction work that can lead to damage to a path that would be harder to fix at a later date. | Within 5 days |
Check on the progress of a problem you have already reported to us using our tracking system. Don't forget to have your login details ready.
To find out how we use your personal information, read our privacy notice.