Moving Traffic Offence Enforcement under TMA Part 6 privacy notice

We keep this privacy notice under regular review and it was last updated on 14 August 2024 (v0.4).

Kent County Council (KCC) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Who we are

KCC collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the United Kingdom General Data Protection Regulation (‘UK GDPR’) and the Data Protection Act 2018. We are responsible as ‘controller’ of that personal information. Our Data Protection Officer is Benjamin Watts.

Traffic Management Act Part 6

As the Local Transport and Highway Authority, KCC has a statutory duty to ensure the effective discharge of the Traffic Management Act (2004) – its duty of care to help ensure safe passage for all road users and secure the provision of public passenger transport services within the county which would not be met without financial input form KCC.

The introduction of the Traffic Management Act (2004) Part 6 (TMA P6) by the national Government allows Highway Authorities to enforce a variety of moving traffic offences (MTOs) to improve road safety, pollution levels, journey time reliability in locations of low compliance and increase the lifespan of KCC highways road assets. These were powers not previously available to Highway Authorities outside of London after the Traffic Management Act came into force in 2008.

The Department for Transport (DfT) announced in 2020 that they would be fully enacting the remaining elements of the Traffic Management Act, permitting Highway Authorities outside of London to use approved camera devices, under civil law, to enforce moving traffic contraventions.

Moving traffic contraventions relate to traffic controls through signing and lining in the Highway Code and include:

  • driving through a 'No Entry' sign
  • turning left or right when instructed not to do so
  • entering yellow box junctions when your exit is not clear
  • driving where motor vehicles are prohibited
  • driving a private vehicle on a route for buses only.

KCC's first step, as the Local Transport and Highway Authority, was to apply to the DfT to be included in the list of authorities that can enforce key highway restrictions or prohibitions across Kent.

The enforcement of restrictions will permit the expeditious movement of traffic on the authority’s road network, which will benefit public transport users, residents and road users.

The personal information we collect and use

Information collected by us

In the course of enforcing moving traffic offences we collect the following personal information when you provide it to us:

Data collectedMethod of collectionReason for collection

Video footage (30 second video clip).

Digital photo images (of vehicle entering and exiting location).

Time, date and location of vehicle at traffic contravention.

Vehicle registration number (VRN).

We may also capture incidental information within the video footage including parked vehicles, vehicles, non-motorised transport etc. that have not carried out a traffic contravention.

We may also capture CCTV video footage and digital images of non-UK vehicles and non-motorised transport.

CCTV video camera and ANPR camera technology

To identify the time, date and location of the moving traffic contravention

To identify the vehicle registration number (VRN) of a vehicle involved in a moving traffic contravention

Vehicle details (including make, model and colour)

Name of registered owner of vehicle

Contact details of the registered owner of the vehicle (such as postal address, postcode, email address, telephone number)

Business name or vehicle hire company name and contact details of registered owner of vehicle (if applicable)

Via KADOE electronic link with DVLA

To verify the identity of the registered owner, business owner or hire company of the vehicle

To be able to contact the registered owner, business owner or hire company of the vehicle

Financial details

Name and billing address

WorldPay website and KeyIVR payment servicesTo enable payment of a Penalty Charge Notice

Name and postal address of new or former owner and date of purchase or sale (if not owner of vehicle at time and date of contravention)

Name and address of person or body hiring the vehicle (where vehicle hire firm is able to transfer liability to hirer under terms of a valid agreement)

Name and address of vehicle trader (if applicable)

Proof of hire of vehicle and name of vehicle hire company

Signature

Position in company (where applicable)

Any additional information which we will not ask for, but you may voluntarily choose to provide us with (within the free-text box) under ‘Compelling reasons’ or ‘Other grounds’, in support of an informal or formal challenge against a Penalty Charge Notice.

This may include but is not restricted to the following information:

  • Physical or mental health.
  • Criminal offence data.
  • Religious beliefs, race or ethnic origin, sexual orientation, marriage and civil partnership, pregnancy and maternity.
  • Non-personal information such as police crime reference number or insurance claim reference number.

Penalty Charge Notice Representations Form

Traffic Penalty Tribunal website

To enable you to appeal a Penalty Charge Notice

Acceptable forms of photo identification we use:

  • Passport issued by the UK, any of the Channel Islands, the Isle of Man, a British Overseas Territory, an EEA state, or a Commonwealth country (including an Irish Passport Card)
  • Driving licence issued by the UK, any of the Channel Islands, the Isle of Man, or an EEA state (this includes a provisional driving licence)
  • a Blue Badge
  • Older Person’s Bus Pass funded by the UK Government
  • Disabled Person’s Bus Pass funded by the UK Government
  • Oyster 60+ Card funded by the funded by the UK Government
  • Biometric immigration document
  • Ministry of Defence Form 90 (Defence Identity Card).

This may include but is not restricted to the following protected characteristics information which maybe identifiable when you visit Kent County Council offices in person to view video footage evidence of a traffic contravention:

  • Physical or mental health.
  • Religious beliefs.
  • Race or ethnic origin.
  • Pregnancy and maternity.

Photo ID presented in person by you to Kent County Council when visiting KCC offices

We will not store or process your photo ID information. It will be used for a visual proof of ID check only.

Any protected characteristics identifiable when you visit Kent County Council offices in person

To validate your identity in the event you choose to view in person any relevant images or records produced by the video camera technology

Additional information as part of the recovery of any outstanding payments relating to a Penalty Charge Notice within the UK:

  • Date of birth
Marston Holdings (Marston Recovery)

To validate your identity

To enforce a court order

Additional information as part of the third-party debt recovery agents to recover of monies relating to the debt collection (for traffic contravention fines debt sold by KCC to Marstons) for EU citizens residing in a country where we have an international data sharing agreement and debt recovery process in place for:

The following details are obtained through a foreign national record of vehicles using the vehicle registration number (VRN) details obtained in the UK:

  • Name of registered owner of the vehicle.
  • Vehicle details.
  • Contact details.
  • Financial details.
  • Information relating to actual or suspended traffic offences (including photos).
ParkTrade

To validate your identity

To recover debt

How we use your personal information

We use your personal information to:

  • enable the Highways Authority (Kent County Council) to enforce moving traffic contraventions under the Traffic Management Act Part 6
  • identify the time, date and location of the moving traffic contravention
  • identify the vehicle registration number (VRN), make, and colour of a vehicle involved in a moving traffic contravention
  • identify whether the vehicle is a non-UK vehicle
  • assess whether the vehicle involved in the moving traffic contravention is on Kent County Council’s allowed list of authorised vehicles
  • assess whether a vehicle or non-motorised transport has been incidentally captured in the video footage and are a bystander to the vehicle that carried out a traffic convention
  • verify the identity of the registered keeper, business owner of the vehicle, or proof of hire
  • contact the registered owner, business or vehicle hire company of the vehicle
  • issue statutory letters or notices, including warning letters, penalty charge notices, notice to owner, notice of acceptance, notice of rejection, charge certificate and order for recovery
  • process complaints, enquiries or requests for information regarding the moving traffic contravention
  • enable payment of a Penalty Charge Notice
  • enable the registered owner of a vehicle to make a formal representation, appeal or challenge to the issuing of a Penalty Charge Notice
  • provide evidence in court or tribunal proceedings relating to a moving traffic contravention
  • enable the recovery of monies relating to the non-payment of a Penalty Charge Notice (for registered owner, business or vehicle hire company of vehicles within the UK)
  • enable third-party debt recovery agents to recover of monies relating to the debt collection (for traffic contravention fines debt sold by KCC to Marstons) for EU citizens residing in a country where we have an international data sharing agreement and debt recovery process in place for
  • demonstrate the benefits enforcement has had at each site to highway users or residents of the county, including providing evidence that would support the selection of future sites.
  • provide statistical and financial information about parking, operations and enforcement.

We use the following third party suppliers and contractors to carry out the following services:

Name of third-party supplier or contractorServices providedLink to privacy notice
Marston’s Holding Ltd

Marston Holdings Ltd are a third-party supplier to Kent County Council.

They provide the video footage processing as well as the back-end office services issuing of Penalty Charge Notices, warning letters etc.

Marstons Holdings Ltd also act as ‘data controller’ in their own right in respect to Artificial Intelligence training, calibration and development only.

Marston’s Holding Ltd privacy notice
VideAlert

Are a subsidiary of Marston’s Holding Ltd.

They provide and configure the CCTV video camera and ANPR camera technology and software.

VideAlert’s privacy notice
Logic Valley

They are a third party supplier working for Marston’s Holding Ltd.

They provide Artificial Intelligence software technology and IT support for the Marston NPS system.

Any personal data they store is held on servers hosted within the UK.

Logic Valley’s privacy notice
DVLA

They are a third-party supplier working with Marston’s Holding Ltd.

They provide the identity of the registered keeper, business owner, or name of vehicle hire company of the vehicle.

They also provide the make and colour of the vehicle.

DVLA’s privacy notice
KADOE (Keeper at Date of Event)

They are a third-party supplier working with Marston’s Holding Ltd.

They provide an electronic link to enable the DVLA to share the identity of the registered keeper, business owner of the vehicle, or vehicle hire company, as well as make and colour of the vehicle.

KADOE’s privacy notice
WorldPay

They are a third-party supplier working with Marston’s Holding Ltd.

They provide payment services for Penalty Charge Notices.

WorldPay’s privacy notice

KeyIVR privacy notice

Traffic Penalty Tribunal (parking and traffic appeals)

The Traffic Penalty Tribunal who are an independent body set up, as part of the regulatory process, to consider Penalty Charge Notices outside of London and who act as a ‘data controller’ in their own right.

They are a third party supplier working with KCC, to provide an appeal service for Penalty Charge Notices.

Traffic Penalty Tribunal’s privacy notice
Traffic Enforcement Centre of Northampton County Court (debt processing)

They are a third party supplier working with KCC.

They provide a services for debts registered relating to Penalty Charge
Notices.

Traffic Enforcement Centre’s – Courts and Tribunal’s privacy notice
Enforcement agents for the recovery of outstanding monies owed to KCC for non-payment of a Penalty Charge Notice within the UK

Provide a recovery service of monies owed to KCC for non-payment of PCN fines relating to UK based residents who carry out a moving traffic contravention

Marstons Holdings (Marston Recovery) –are a subsidiary of Marston’s Holding Ltd.

Marstons Holdings (Marston Recovery) privacy notice
Debt Recovery agents for the recovery of monies relating to the debt collection (for traffic contravention fines debt sold by KCC to Marstons) for EU citizens residing in a country where we have an international data sharing agreement and debt recovery process in place for.

Provide a debt recovery service in countries in the EU (which have a data sharing agreement with Marston Holdings Ltd), in relation to EU based residents who owe monies to Marston Holdings Ltd due to a moving traffic contravention

ParkTrade - are a subsidiary of Marston’s Holding Ltd.

ParkTrade sub-contract to a third party supplier ParkiaPay.

ParkTrade website
Microsoft

They are a third party supplier working with KCC.

They provide storage and communication software to be able to manage and run the project.

Microsoft’s privacy notice

Reasons we can collect and use your personal information

We rely on Article 6(1)(e) ‘processing is necessary for the performance of a task carried out in the public interest’ as our duty as a Local Transport and Highway Authority under the following lawful basis on which we collect and user your personal data:

  • Traffic Management Act 2004.
  • Civil Enforcement of Moving Traffic Contraventions Designations and Miscellaneous Amendments Order 2022.
  • Civil Enforcement of Road Traffic Contraventions (Approved Devices, Charging Guidelines, and General Provisions)(England)(Regulations 2022).
  • Civil Enforcement of Road Traffic Contraventions (Representations and Appeals)(England) Regulations 2022.
  • Road Traffic Regulation Act 1984.
  • Road Traffic Offenders Act 1986.
  • Road Traffic Act 1991.
  • The Bus Lane Contraventions (Approved Local Authorities) (England) Order 2005.
  • The Bus Lane Contraventions (Penalty Charges, Adjudication and
  • Enforcement) (England) Regulations 2005.
  • The Tribunals and Enquiries (Bus Lane Adjudicators) (England) 2005.
  • The Transport Act 2000 (Section 144).
  • Highways Act 1980.
  • Tribunal, Courts and Enforcement Act 2007.
  • Taking Control of Goods Regulations 2013.
  • Taking Control of Goods (Fees) Regulations 2014.
  • The Local Authorities Traffic Orders (Procedure)(England and Wales) Regulations 1996.

We rely on Article 9(2)(f) ‘Processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity’ and Article 9(2)(e) ‘Personal information clearly made public by an individual themselves’ as the lawful basis on which we collect and use your special categories of personal data.

We rely on the Part 3, Schedule 1, DPA 18: Section 33 - legal claims condition in the Data Protection Act 2018 to process your criminal convictions data, should you voluntarily choose to provide us with as additional information as part of your appeal against a Penalty Charge Notice (PCN).

We take the following appropriate safeguards in respect of your special category or criminal convictions data when relying on the conditions above:

  • We have a KCC Moving Traffic Enforcement Implementation and Enforcement Policy, and KCC Code of practice and policy for the operation of KCC CCTV and overt surveillance systems in place when using your special category or criminal records data.
  • This policy is retained throughout the time we use of your data and for 6 months after we cease to use it.
  • We have a Retention Schedule which explains how long data is retained.
  • We maintain a record of our processing in our ‘Record of Processing Activities’ and record in it any reasons for deviating from the periods in our Retention Schedule.

The provision of video footage and still images, vehicle details, contact details, ownership of vehicle, financial details, additional information in support of challenge against a penalty charge notice, photo identification and date of birth is required from you to enable the Highways Authority (Kent County Council) to enforce moving traffic contraventions under the Traffic Management Act Part 6.

How long your personal data will be kept

We will hold your personal information for:

ReasonInformation to be heldLength of time retained
Where a PCN is not issued
  • Video footage and digital still images.
  • Vehicle details.
  • Ownership of a vehicle.
  • Identity details.
  • Contact details.
15 days where a PCN is not issued.
Where a request for information is made to the DVLA via KADOE
  • Vehicle details.
  • Ownership of a vehicle.
  • Identity details.
  • Contact details.
We will retain your data for 2 years. This is aligned to the 2 years the DVLA expects you to retain the data within your organisation.
Where a PCN is issued – no appeal is made
  • Video footage and digital still images.
  • Vehicle details.
  • Ownership of a vehicle.
  • Identity details.
  • Contact details.
Up to 2 years after a PCN case is closed (through payment or cancellation) to allow for any late appeals or complaints, in line with industry standard practice.
Where a PCN is issued – an appeal is made via online representation
  • Evidence as part of an appeal.
  • Video footage and digital still images.
  • Vehicle details.
  • Ownership of a vehicle.
  • Identity details.
  • Contact details.

Any additional information which we will not ask for, but you may voluntarily choose to provide us with (within the free-text box) under ‘Compelling Reasons’ or ‘Other grounds’

Up to 2 years after a PCN case is closed (through payment or cancellation) to allow for any late appeals or complaints, in line with industry standard practice.
Where a PCN is issued – an appeal is made via Traffic Penalty Tribunal
  • Evidence as part of an appeal.
  • Video footage and digital still images.
  • Vehicle details.
  • Ownership of a vehicle.
  • Identity details.
  • Contact details.

Any additional information which we will not ask for, but you may voluntarily choose to provide us with (within the free-text box) under ‘Compelling Reasons’ or ‘Other grounds’

Appeal via Traffic Penalty Tribunal

The Tribunal is required under statute to maintain a register of decisions. Some of your personal data will be retained for the purposes of maintaining that register. Other case information and documents will be retained for two years, except in cases where the Adjudicator has determined that the case is of judicial interest – in which case, relevant evidence will be kept for longer.

Where payment is made

Vehicle details - These are required to ensure the correct case is selected by the customer for payment (PCN number and VRM).

Financial details - Bank card and holder details. Payment may be verified with 3D secure for authorisation.

We shall retain your data only for as long as necessary, in accordance with applicable laws

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data will only be used for the purposes stated herein.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Where there is a requirement to issue a warrant to the enforcement agent for the recovery of monies relating to the non-payment of Penalty Charge Notice
  • Identity details.
  • Contact details.

We shall retain your personal data on your CRM record for 2 years from last contact and then destroy.

Any case related correspondence will be kept for 90 days and then destroyed.

(Subject to any ongoing investigations) any non-case related correspondence will kept for 30 days and then destroyed.

Collection of outstanding PCN fees in the UK
  • Vehicle details.
  • Ownership of a vehicle.
  • Identity details.
  • Contact details.
Up to 2 years after a PCN case is closed (through payment or cancellation) to allow for any late appeals or complaints, in line with industry standard practice.
Relating to the debt for EU citizens residing in a country where we have an international data sharing agreement and debt recovery process in place for.
  • Vehicle details.
  • Contact details.

Up to 2 years after a PCN case is closed (through payment or cancellation) to allow for any late appeals or complaints, in line with industry standard practice.

ParkTrade also retain personal data for a period specified by the Customer (the Vehicle Owner or Epass24 account user in accordance with requirement in relevant legislation, such as, but not limited to the EU General Data Protection Regulation GDPR).

Who we share your personal information with

We routinely share:

Type of personal data sharedWho we share your personal information withPurpose or activity
  • Video and digital photo still image of traffic enforcement contravention
  • Your contact details
  • Your identity details
  • Kent County Council
  • Marston Holding Ltd
  • Traffic Penalty Tribunal
  • The registered keeper of the vehicle involved in a moving traffic contravention.

To:

  • identify the time, date and location of the moving traffic contravention
  • identify the vehicle registration number (VRN) of a vehicle involved in a moving traffic contravention
  • identify whether the vehicle involved in the moving traffic contravention is on Kent County Council’s allowed list of authorised vehicles
  • assess whether a moving traffic contravention took place
  • identify whether a vehicle involved in the moving traffic contravention is registered to a UK or foreign individual, business company or hire company
  • process complaints, enquiries or requests for information regarding the moving traffic contravention
  • be able to issue statutory letters
  • enable the registered owner of a vehicle to make a formal representation, appeal or challenge to the issuing of a Penalty Charge Notice.
Video and digital photo still image of traffic enforcement contraventionVideAlert and Logic Valley

To:

  • identify the time, date and location of the moving traffic contravention
  • identify the vehicle registration number (VRN) of a vehicle involved in a moving traffic contravention
  • verify the identity of the registered keeper or business owner of the vehicle, or proof of hire in the UK
  • verify the make, model and colour of the vehicle
  • contact the registered owner or business of the vehicle in the UK.
  • Your finance details.
  • Your name and billing address.
WorldPayTo enable payment of a Penalty Charge Notice.
  • Your identity details.
  • Your evidence in support of a challenge against a penalty charge notice.
Traffic Penalty Tribunal (parking and traffic appeals)

To enable the registered owner of a vehicle to make an appeal to the issuing of a Penalty Charge Notice.

To be able to issue statutory letters or notices including Witness Statement form and Order to Recovery form.

  • Your identity details
  • Your contact details
Traffic Enforcement Centre of Northampton County Court (debt processing)To be able to issue a warrant to the enforcement agent for the recovery of monies relating to the non-payment of Penalty Charge Notice.
  • Your identity details
  • Your contact details
  • Vehicle details
Marstons Holdings (Marston Recovery)To enable the recovery of monies relating to the non-payment of Penalty Charge Notices for UK residents
  • Vehicle details
ParkTradeTo enable the third-party debt recovery agents to recover of monies relating to the debt collection (for traffic contravention fines debt sold by KCC to Marstons) for EU citizens residing in a country where we have an international data sharing agreement and debt recovery process in place for.

We also share:

Type of data sharedWho we share your personal information withPurpose or activity
Non-personal, anonymised information indicating the nos of Penalty Charge Notices issuedDepartment for TransportKCC provides an annual report containing statistical and financial information about parking, operations and enforcement.
Non-personal, anonymised information indicating the nos of Penalty Charge Notices issuedPatrol Joint committeeKCC provides a monthly report containing statistical information on the nos of Penalty Charge Notices issued by Kent County Council.

For a list of our third-party suppliers refer to the above table under ‘How we use your personal information’. This data sharing enables the Highways Authority (Kent County Council) to enforce moving traffic contraventions under the Traffic Management Act Part 6.

We have a data sharing agreement in place with Marston Holdings Ltd who process your data on our behalf. We will share personal information with law enforcement or other authorities if required by applicable law or in connection with legal proceedings.

We will share personal information with our legal and professional advisers in the event of a dispute, complaint or claim. We rely on Article 9(2)(f) where the processing of special category data is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.

We transfer your data to the following countries or organisations outside the UK:

Countries within the EU where ParkTrade have an international data sharing agreement and debt recovery process in place for, and only for the purposes of recovery of monies relating to the debt collection for traffic contravention fines debt sold by KCC to Marstons.

KCC uses Microsoft 365 and stores its data on servers based in the UK and in the Netherlands.

Other countries do not necessarily have the same data protection laws as the United Kingdom. If we do transfer information outside of the European Economic Area (EEA), we will make sure that it is protected in the same way as if it was being used in the UK. We’ll use one of these safeguards:

  • Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA, which is supported by an ‘adequacy decision’ by the European Commission. Learn more on the European Commission website.
  • Put in place a contract or appropriate safeguards with the recipient that means they must protect it to the same standards as the UK.

You can find out more about data protection on the Information Commissioner's website.

In July 2020, the European Court of Justice ruled that the EU-US Privacy Shield (a framework which sets privacy standards for data sent between EU countries and the US) was invalid. As a result, we are reviewing our data processes to ensure that where data is transferred to the US, there are appropriate safeguards in place.

As we transfer your data to the Netherlands (in the EU) we rely on UK GDPR Article 45 which states that this transfer may take place where there are ‘adequacy regulations’ determining that data is adequately protected by the laws in that country. A copy of this decision can be found in section 102 of Schedule 2 of the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (2019/419).

As Microsoft is an international organisation based in the United States, where necessary, KCC relies on Article 46 of the UK GDPR and appropriate safeguards being put in place, including standard contractual clauses in its data processing agreement with Microsoft. Read Microsoft’s data protection addendum.

If you would like further information, please contact us (see our ‘how to contact us’ section below).

Your rights

Under UK GDPR you have rights which you can exercise free of charge which allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you (subject access request)
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioners Office

Depending on our reason for using your information you may also be entitled to:

  • ask us to delete information we hold about you
  • have your information transferred electronically to you or to another organisation
  • object to decisions being made that significantly affect you
  • object to how we are using your information
  • stop us using your information in certain ways

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office on individuals’ rights under GDPR.

If you would like to exercise a right, email data.protection@kent.gov.uk.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Who to contact

Please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at dpo@kent.gov.uk, or write to: Data Protection Officer, Sessions House, Maidstone, Kent ME14 1XQ.

UK GDPR also gives you right to lodge a complaint with Information Commissioner, who may be contacted via the Information Commissioner's website or call 03031 231113.

Read our corporate privacy statement.