Report a problem on a right of way
Report non-urgent issues to us online including:
- broken stiles
- overgrown vegetation or fallen trees
- damaged or dangerous path surfaces
- damaged or missing signposts.
You must submit a separate report for each individual problem. This helps us to identify and inspect the correct location and update you on progress more accurately.
You need to contact your local borough or district council for fly-tipping enquiries.
In an emergency (something on a public right of way which can cause an injury or accident) call 03000 41 71 71 (Monday to Friday 9am to 5pm).
For general enquiries or technical issues with the fault reporting tool, email prow@kent.gov.uk.
Report an issue on the road or pavement
Report problems on roads and pavements, including potholes and drainage, to our highways team via the report a problem on the road or pavement tool.
How long it takes to fix problems
We aim to inspect or start taking action as below:
- public safety issues likely to result in accident or injury (such as open excavations, dangerous trees, and dangerous structures) within 1 day
- matters with legal deadlines (such as construction work that could lead to damage to a path and would be harder to fix at a later date) within 5 days.
We prioritise repairs according to local needs and our obligations as the highway and access authority.
How long it takes us depends on what the problem is and how easily we can find out who owns the land and who's responsible for it. It also depends on our operational priorities and resources.
Check on the progress of a problem you have already reported to us using our tracking system. Don't forget to have your login details ready.
To find out how we use your personal information, read our privacy notice.