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Renew your older or disabled person's bus pass

The type of bus pass you have will determine your renewal. We will either send your new pass to you automatically, or ask for more evidence.

Older person's bus pass renewal

We automatically renew your older person’s bus pass 2 weeks before your current one expires if you have used it:

  • in Kent
  • within a year of its expiry date
  • on a bus with an electronic pass reader.

We do not automatically renew your bus pass for 3 reasons:

  1. You haven’t used it on a bus with an electronic pass reader in the last year.
  2. Your address shows up on a data cleanse as being wrong.
  3. Personal details such as name, date of birth or photograph need checking.

We will send you a letter if we need to check any of your personal details or if you haven’t used your bus pass. We will not send you a letter if your address is out of date, so let us know as soon as you move.

Visit the My Bus Pass website to renew your bus pass. You will need your bus pass number (shown on the front of your pass).

Moved house since? Let us know about your change of address at the same time. If you don't provide us with evidence, your new pass will be delayed.

Don't worry if you haven't received a letter from us. We will automatically send your bus pass 2 weeks before your current one will expire.

Moved address? Let us know you've moved as soon as possible, so we can send your pass to your new address.

If we already sent your pass to your old address and you did not tell us you moved, you have to pay a £10 fee for a replacement.

That's okay, renew your pass online.

If you no longer need your pass, or a loved one has passed away find out what you can do with the pass.

Let us know you've moved as soon as possible, so we can send your pass to your new address.

If we already sent your pass to your old address and you did not tell us you moved, you have to pay a £10 fee for a replacement.

Disabled person's bus pass

Does your pass expire in March? Don't worry, we will write to you to tell you how to renew it. Or renew your pass by visiting the My Bus Pass website. You will need:

You cannot use the My Bus Pass website, unless your pass has an expiry date between March 2020 and March 2024.

Declined application

Have you been declined a renewal for your disabled person's bus pass? We may have declined your application because:

  • the evidence you submitted may show you no longer qualify for a disabled person's bus pass
  • you already have an older person's bus pass.

If you believe you are eligible, you must send us up to date evidence you are still eligible. See what evidence we need.

Disabled and companion bus pass

Companion passes are currently renewed yearly. This happens 2 weeks before they are due to expire. Not received your new pass? Call us on 03000 418383.

Using your new bus pass

You can start using your new pass immediately, just like you would with a new debit or credit card. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first.

Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you don't destroy the wrong pass. If you destroy the new pass instead of the old one, you will need to pay £10 for a replacement.