Apply for a disabled person's and companion bus pass
You can get a disabled person and companion bus pass if you:
- are eligible for a disabled person's bus pass
- can't travel alone
- live in Kent.
Live in Medway? Apply for a bus pass on the Medway Council website.
Your companion
You can travel with or without your companion, who:
- should be a suitable adult
- can be a young carer, if registered as one
- does not have to be the same person each time you travel
- can only use the pass for free travel when accompanying you. If your companion uses the pass to travel without you, it will be confiscated and may be withdrawn
- can only travel for free with you in Kent and Medway. Outside of these areas, the companion must pay the ordinary fare.
What we need from you
Once we have all the information we need from you, we will start to process your application. As part of the application process you will need to send us documents about yourself:
A photo of yourself
- A digital photo clearly showing your face.
- Passport-style is best, but not essential if you don't have one.
- The photo must be recently taken in the past 12 months.
Proof of address
A copy of either your:
- driving licence
- utility bill from within the last year
- bank or credit card statement from within the last year
- Council Tax bill from within the last year.
About you
A copy of either your:
- birth certificate (and marriage certificate if your name has changed)
- passport
- driving licence (if you haven't used it for proof of address)
- a letter from the pension service confirming you're eligible for the state pension.
You cannot use the same document as proof of your address and eligibility. A complete application must include two different supporting documents.
Proof of disability
To apply for a disabled person's and companion bus pass, we need information about your disability. All documents should:
- be recent, within the last 12 months or,
- state the expected duration of your condition or there is no expected improvement.
Your documents need to show you:
- are in receipt of Attendance Allowance at the higher rate or,
- are in receipt of Personal Independence Payment (PIP) with a score of 8 points or more on the 'moving around’' and/or 'communicating verbally' activities or,
- are in receipt of Personal Independence Payment (PIP) at the enhanced rate or,
- are registered blind or partially sighted or
- have a letter from a specialist doctor, independent health professional, registered medical practitioner confirming you are unable to travel alone.
Apply
To apply either:
- call 03000 41 83 83. We are available Monday to Friday, 9am to 5pm. We can take your details over the phone but you'll need to send copies of your supporting documents.
- post your disabled person and companion bus pass application form (PDF, 98.9 KB) to us.
Send your application and/or supporting documents to: ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent, ME14 1XX.
What happens next
Once we have your full application, your bus pass will be sent to you within 28 days. Find out more about how you can use your pass.
If you have not received your pass within 28 days check your junk mail box, in case you've missed an email from us.
Still haven't got your pass? Email buspass@kent.gov.uk and we'll get in touch with you.
Please note that we cannot control any delays by the postal service.
Using your new pass
When you have your bus pass, you can start using your new pass immediately, just like you would with a new debit or credit card.