Replace an older or disabled person's bus pass

Lost or damaged bus passes

Have you lost or damaged your bus pass? To replace your bus pass, there is an admin charge of £10.

Your replacement bus pass will be sent to the address we have for you on our system. Moved recently and have not told us? Let us know before requesting a new bus pass.

Request a replacement bus pass

We will cancel your old bus pass once we send you the new one. If you or anyone else tries to use the cancelled bus pass, the bus driver may take this off you.

Bus pass does not work

Your bus pass is a smart card. This means you can scan it on any bus with a smart ticket machine in England (not London). If you're travelling on London buses, you will need to show your pass to the driver.

Is your bus pass not scanning on any Kent buses? You will need to replace your bus pass. A £10 fee will apply.

If your bus pass is scanning on some Kent buses, there is an issue with the ticket machine. Show your bus pass to the driver and they will let you on.

Still think there's something wrong with your bus pass? Send it to us and we can run some tests on it. Our tests take up to 14 days. If we find your bus pass is faulty, there will be no fee. We will however charge a £10 fee if:

• there is visible damage or,
• you order a new pass if we're testing your current pass for potential faults.

Return it by post for testing to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. ME14 1XX.

Read the terms and conditions of using your bus pass.

Stolen bus passes

If your pass has been stolen, we will need a crime reference number. Contact Kent Police on 101 to report this.

Once you have your crime reference number, call and speak to one of our team on 03000 41 83 83. We will replace your bus pass free of charge. Unfortunately we cannot accept police lost property numbers.

Found bus pass

If you have found a lost bus pass contact us by:

• email buspass@kent.gov.uk
• phone 03000 41 83 83
• or return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. ME14 1XX.

Return your bus pass

If you no longer need your bus pass:

• post the pass to ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent ME14 1XX
• hand it in at your nearest library
• hand it in at your nearest Gateway.

Changing your older person's bus pass to a disabled bus pass

You do not need to apply for a disabled person's bus pass if you are eligible for an older person's bus pass.