Who to contact about your equipment

Look for a label on the equipment or check the paperwork you got when it was delivered. If you can't find a contact number use the contact details below.

For equipment including beds, hoists, bathing equipment, walking sticks, zimmer frames, commodes and Telehealth:

• visit NRS Healthcare
• call 01622 235300
• email enquiries@kent.nrs-uk.net

For Technology Enhanced Lives equipment:

• visit Argenti
• call 0800 008 7500

For wheelchairs and incontinence pads, contact your GP or district nurse.

Returns

Our equipment is on loan to you, so when you don't need it anymore, it has to be returned.

If the equipment has been fixed to the floor or wall it is your responsibility to remove the items before collection. If you can't do this yourself, the Age UK handyman scheme may be able to help. Check with your local Age UK Service.

Complaints

If you wish to raise a complaint about your equipment, you must speak to your equipment provider in the first instance.

If your complaint cannot be resolved by the equipment provider please contact our adult social services complaints team.